110% FINEAWARDS GUARANTEE

We want to personally thank you for trusting FineAwards.com with your very important corporate recognition program. Our goal is to make this experience as easy as possible for you and we want to start by removing any concerns you may have faced in the past by personally extending our 110% Guarantee. We understand how important it is for your awards to arrive safely on time and accurately so this is what I want to do for you...

ON-TIME PROMISE

For over 10 years we have not missed an event. The #1 priority in our industry is making sure your awards arrive on time. We often joke…"How great is the Super Bowl Trophy if it arrives the day after the Super Bowl?" We treat each event we help recognize like it is your Super Bowl and we promise your awards will arrive before the big game. Therefore we would like to extend to you our "On Time Promise". If your awards/gifts do not show up on time for your event they will be FREE. The only reason we can do this is because WE DO NOT MISS EVENTS!

PERFECT ART PROMISE

Thanks to years of experience with expert artists at your service , you will enjoy working with our team as we create your amazing artwork. Whether one piece or 1000 pieces, we do not etch your beautiful awards until you have signed off on your art proofs. Our team is happy to make changes as needed and committed to absolute perfection. Once you sign off on your proofs we guarantee your awards will arrive exactly as you approved otherwise your replacements are FREE of charge including all costs required to get your replacements to you before your event.

SHIP SAFE PROMISE

We are constantly searching for new ways to ship our delicate pieces safely to you. we am so confident that we have the best packaging in the industry that we would like to offer you our "Ship Safe Promise". I personally guarantee that every piece we ship to you will arrive safe and sound. In the unlikely event that our carrier damages your pieces we will replace them FREE of charge including covering all costs required to get your replacements to you before your event.

BEST PRICE PROMISE

FineAwards.com works tirelessly to make sure we give all of our clients the best possible combination of quality, service and price regardless of what our competitors are offering. We find it a lazy tactic for a company to offer to price match and one we know our customers can see right through. It just means that they were not willing to take the time to make sure their prices are the lowest and would prefer to let you do the research. You want lazy working on your awards? We are leaders not followers in the industry and have been for more than 15 years. Stick with us to ensure your awards are perfect every time because we have the strongest team and use only the latest techniques and processes for high quality awards and sand etching. It would be a mistake to let price alone dictate your decision. That is the easiest part for us to help with so if you do happen to find one of our awards for less just let us know and we will take care of it.

Billionaire Warren Buffet was quoted…"Price is what you pay. Value is what you get."

FineAwards.com will offer you BOTH every time!

As you can see we am extremely confident in our team's ability to exceed your expectations. But just to show you that FineAwards.com prides itself on long term relationships, in the infrequent chance any of the above should take place we will also offer you an additional 10% discount off your next order in hopes of earning your business back - making that the only 110% Satisfaction Guarantee in our industry.

We are in a feel good business and it makes us feel good to make you feel good.

Let's work closely together to make your employees FEEL GREAT.

Other Terms & Conditions:

Free replacements and shipping may not apply on rush orders or delays caused by carrier due to customer error, shipping exception or mother nature.

Engraved, imprinted and custom products may not be canceled or changed after approval is given and production begins.

Our On-Time Promise includes things within our control which is timely production and shipping. Production time is needed to meet event dates and relies equally on your quickness and diligence to respond and approve all necessary communications with FineAwards either via email or phone. FineAwards is not responsible in delays caused by slow correspondance or multiple change requests to the order.

We do not guarantee against incorrect ship method and addresses, shipping service issues, weather delays, lost packages in transit, and/or multishipping to various addresses with various transit times.

In the case of an engraving/artwork error, if the produced item(s) match the proof approved by the purchaser, FineAwards reservers the right not to allow a return or exchange for the order in part or full. If the purchaser selects the "Wave Proof" option on an item, all FineAwards guarantees are void.

All boxes are considered packaging and thus not subject to Guarantees or Returns & Exchanges.

If your order was placed by credit card, a refund will be processed upon receipt of your returned merchandise, less shipping charges. Please allow 30-60 days for the credit to appear on your credit card statement, or a refund check to be processed and mailed. Open accounts will be credited upon receipt.

For more information about Returns & Exchanges & Credits, please click here.